Evtoan Technologies
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Support Policy

Thank you for purchasing products from Evtoan. This support policy outlines what is included in our support services and how we assist our customers.

1. Support Coverage

We provide support for all our products including installation guidance, bug fixes, and basic usage questions.

2. What We Support

  • Installation and setup assistance
  • Bug fixes and troubleshooting
  • Configuration guidance
  • Documentation clarification

3. What We Do Not Support

  • Custom development or feature requests
  • Third-party plugin conflicts
  • Server configuration outside our scope
  • Customization of design or features

4. Support Hours

Our support team operates Monday to Friday, 9:00 AM – 5:00 PM (GMT+2). Responses are typically provided within 24 hours.

5. Response Time

We aim to respond to all tickets within 24 hours. Complex issues may take longer depending on the nature of the problem.

6. Before Submitting a Ticket

  • Check the documentation
  • Search existing articles
  • Ensure your issue is reproducible

7. Updates to Policy

We may update this policy at any time. Continued use of our products means you agree to the latest version.