Evtoan Technologies
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Frequently Asked Questions

Find quick answers to common questions about our products and support.

Installation

Upload the files to your server, configure your .env file, and run php artisan migrate to complete installation.

Upload all files to your public_html or project root directory depending on your hosting setup.

No, you can install using FTP, SSH, or any hosting control panel. cPanel is optional.

Yes, you can install using XAMPP, Laragon, or any local server environment.

After installation, you can log into the admin panel and configure your system settings.
Requirements

The system requires PHP 8.1+, MySQL, and a web server like Apache or Nginx.

Yes, as long as the hosting supports Laravel requirements like PHP 8.1+.

PHP 8.1 or higher is required for optimal performance and security.

SSH is not required but recommended for easier setup and maintenance.

Yes, as long as PHP and MySQL are properly installed.
Email Setup

Go to your .env file or settings page and enter SMTP credentials including host, port, username, and password.

Check your SMTP credentials, port, and firewall settings. Also ensure your email provider allows SMTP access.

You can use Gmail, Mailgun, SendGrid, Amazon SES, or any SMTP provider.

Use a test email feature in settings or trigger a password reset email to confirm functionality.

Yes, but you may need to use App Passwords for secure authentication.
Support

Go to your dashboard and click "Create Ticket", then fill in the required details.

You can view all your tickets in the "My Tickets" section of your dashboard.

Yes, you can upload images, PDFs, and zip files when creating or replying to tickets.

Open the ticket and use the reply box at the bottom of the conversation.

Yes, depending on system settings, you can reopen a closed ticket from the ticket page.
Response Time

We typically respond within 24 hours during working days.

Priority support may be available depending on your plan or service agreement.

Support is available Monday to Friday, 9 AM to 5 PM (GMT+2).

Limited support may be available on weekends depending on workload.

Delays may occur due to high ticket volume or complex issues requiring investigation.
Account

Go to your profile page and update your details, then click Save Changes.

Yes, you can update your email in your profile settings.

Use the "Forgot Password" option on the login page.

Yes, you can upload an avatar from your profile page.

Please contact support to request account deletion.
Customization

Yes, you can edit Blade templates and CSS files to match your branding.

Templates are located in the resources/views directory.

You can modify CSS variables in your stylesheet to change colors globally.

Yes, the system is developer-friendly and can be extended easily.

Yes, the system follows Laravel best practices and clean architecture.
Troubleshooting

Check your .env database credentials and ensure the database server is running.

Check your server configuration, domain setup, and error logs.

Enable APP_DEBUG=true in your .env file to see detailed error messages.

Check requirements, file permissions, and database configuration.

This is usually due to server misconfiguration or missing dependencies. Check logs for details.
Deployment

Upload files, configure environment variables, run migrations, and optimize your app.

Yes, VPS hosting is recommended for better performance and control.

Point your domain to your server IP and configure your web server.

Yes, SSL is recommended for security and SEO.

Use caching, queues, and optimize your server configuration.
Security

Yes, we follow standard security practices including encryption and validation.

Passwords are hashed using secure algorithms like bcrypt.

Yes, you can enable HTTPS using SSL certificates.

Keep your system updated, use strong passwords, and secure your server.

Yes, updates are released regularly to fix vulnerabilities and improve security.

Still need help?

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